77ae Privacy Policy

Section 01

Introduction and Purpose

77ae ("we", "us", or "the platform") provides a safe, transparent, and reliable online casino and betting experience for players in Bangladesh. This Privacy Policy ("Policy") describes how 77ae collects, uses, stores, and protects your personal information.

By using our website or registering an account, you agree to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform or contact our support team.

77ae firmly believes that your right to privacy is a fundamental right. That is why we follow a minimum necessary data collection principle and never sell your personal information to third parties.

Section 02

Information Collection and Types

While using the 77ae platform, various types of information are collected automatically or directly from you. A detailed description of the information collected is provided below.

2.1 Information You Provide Directly

When you register on 77ae or use our services, the following information may be collected from you:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Bangladeshi mobile banking account details (bKash, Nagad, Rocket, Upay)
• Username and password (stored in encrypted form)
• Documents required for identity verification (national ID card or passport)

2.2 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and general geographic location
• Browser type, version, and operating system
• Time spent on the website and pages visited
• Device information and session logs
• Referral source (where you came from before reaching our site)

2.3 Cookies and Tracking Technologies

77ae uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. These cookies are used for session management, security verification, and saving user preferences. You can control cookies through your browser settings, though this may affect some platform functionality.

Section 03

Purpose of Information Use

77ae uses your collected information only for specific and legitimate purposes. Your information may be processed for the following reasons:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
• Providing bonuses, promotions, and VIP rewards
• Storing gaming history and account statements

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying your identity and confirming age (for users aged 21 and above)
• Complying with applicable laws and regulations
• Preventing unauthorized access to accounts

3.3 Communication and Support

• Providing support via 24/7 live chat and email
• Notifying you about important updates, promotions, and bonuses
• Providing responsible gaming information and alerts

3.4 Platform Improvement

• Improving website functionality and user experience
• Personalizing the gaming experience
• Identifying and resolving technical issues on the platform

Section 04

Information Sharing and Disclosure

77ae never sells, rents, or discloses your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

4.1 With Service Providers

77ae works with certain trusted third-party service providers who assist in operating our platform, such as payment processors and cybersecurity service providers. All such parties process your information under strict confidentiality agreements and may not use it for any other purpose.

4.2 For Legal Obligations

Under applicable Bangladeshi law, court orders, or government directives, we may be required to provide necessary information to authorities. In such cases, we will disclose only the information legally required.

4.3 For Fraud Prevention

Limited information may be shared with industry-standard security organizations to prevent fraud, money laundering, or other financial crimes. In such cases, information sharing is always kept to a minimum and done solely for security purposes.

Section 05

Data Security Measures

77ae uses industry-standard technology and practices to keep your personal information secure. The key components of our security framework are as follows:

5.1 Technical Security

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Data Encryption: Passwords and sensitive financial information are stored in encrypted form.
• Firewall and Intrusion Detection: Our systems are under 24/7 monitoring.
• Regular Security Audits: Security testing is conducted regularly by independent experts.

5.2 Administrative Security

• Strict staff access controls — only authorized personnel may access personal information.
• Regular staff training and privacy awareness programs.
• Rapid response plans and protocols in the event of a data breach.

5.3 Data Retention Period

77ae retains your personal information only for as long as necessary to provide the service or meet legal obligations. Even after you close your account, certain specific information may be retained for a required period for legal reasons.

Section 06

Your Rights

As a user of 77ae, you have the following rights. To exercise these rights, please contact our support team:

6.1 Right of Access

You may find out at any time what information 77ae holds about you. Upon your request, we will provide you with a complete copy of your information.

6.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. In some cases, documents may be required for identity verification.

6.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal or contractual obligations.

6.4 Right to Data Portability

You may request your personal information in a structured and commonly used format.

6.5 Right to Object to Processing

You may object to your information being processed for marketing communications or other specific purposes. If you wish to opt out of marketing emails, please let our support team know.

Section 07

Payment and Financial Information

77ae handles transactions through popular mobile banking services in Bangladesh. Keeping your financial information secure is our top priority.

7.1 Payment Methods and Information Collection

The minimum deposit amount at 77ae is ৳100 and the minimum withdrawal amount is ৳1,000. We support the following payment methods:

• bKash: Your bKash number is required for mobile banking transactions.
• Nagad: Fast and secure transactions through your Nagad account.
• Rocket: Mobile banking service from Dutch-Bangla Bank.
• Upay: Digital payment platform from United Commercial Bank.

7.2 Withdrawal Timeframe

After successful verification, withdrawal requests are generally processed within 15 minutes to 2 hours. Identity verification may be required at the time of withdrawal to ensure financial security.

7.3 Protection of Financial Information

All financial information is transmitted through encrypted channels during payment processing. We never store your full mobile banking PIN or password. Financial transaction history is retained for a specific period for legal reasons.

Section 08

Privacy Protection for Minors

77ae provides services only to individuals aged 21 and above. We do not knowingly collect information from any person under the age of 21.

Your age is verified at the time of registration. If we become aware that a minor is using our services, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please contact us at [email protected] or let us know via live chat.

Section 09

Changes to the Privacy Policy

77ae may update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:

• Publishing a clear notice of the changes on the website
• Sending a notification to your registered email
• Informing you of the changes at the time of login

If you continue to use the platform after the updated Policy is published, you will be considered to have agreed to the new Policy. The latest version of this Policy will always be available on this page.

If you do not agree with the updated Policy, you may request to close your account. To do so, contact us at [email protected].

Section 10

Contact and Complaints Process

If you have any questions, concerns, or complaints about this Privacy Policy, the 77ae support team is always ready to assist you.

Our dedicated privacy team will review your request and respond as soon as possible. We take all privacy-related complaints seriously and conduct a proper investigation into each one.